Service Design is a relatively infrequent term used in the US. But service design touches almost every industry we encounter. Service design is the way a customer experiences touchpoints of a brand. From the way the staff speaks to them in person, to how the printed materials look to the way they queue up on the plane or retail outlet, to the mobile application they use to checkout. Service design includes all of those touch points of online and offline interaction. Industries service designers work with include retail, finance, healthcare and food service. Find out more about service design here: http://www.guardian.co.uk/service-design

Designing for the new mobile and beyond A presentation I gave geared to interactive marketers.

A great talk - and I can say from own experience that meditation and mindfulness has changed my life for the better every day in every way. Give it a listen!

A spectacular talk by Hans Rosling.  This talk was given in 2009 but I think it's more relavant than ever.  Rosling predicts that Asia will be will have the highest income per person by 2048 
  
And I will say, as an avid India-watcher, that the rise of India is happening.  I think the problems of India are the infrastructure which can and will be addressed.  And I think the strength of India is the culture, which is something I hope doesn't change.

As we see the world power shifting we have two ways Asia can go: 

1). Sacrifice culture and natural resources for relentless growth

2). Slow, steady, sustainable prosperit, keeping their culture and leading with state of the art climate protecting technology.